/**
* $RCSfile$
* $Revision$
* $Date$
*
* Copyright (C) 1999-2003 Jive Software. All rights reserved.
*
* This software is the proprietary information of Jive Software.
* Use is subject to license terms.
*/
package org.jivesoftware.smackx.workgroup.agent;
import java.util.Date;
import java.util.Map;
import org.jivesoftware.smack.XMPPConnection;
import org.jivesoftware.smack.packet.IQ;
import org.jivesoftware.smack.packet.Packet;
/**
* A class embodying the semantic agent chat offer; specific instances allow the acceptance or
* rejecting of the offer.
*
* @author Matt Tucker
* @author loki der quaeler
* @author Derek DeMoro
*/
public class Offer {
private XMPPConnection connection;
private AgentSession session;
private String sessionID;
private String userID;
private String workgroupName;
private Date expiresDate;
private Map metaData;
/**
* Creates a new offer.
*
* @param conn the XMPP connection with which the issuing session was created.
* @param agentSession the agent session instance through which this offer was issued.
* @param userID the XMPP address of the user from which the offer originates.
* @param workgroupName the fully qualified name of the workgroup.
* @param expiresDate the date at which this offer expires.
* @param sessionID the session id associated with the offer.
* @param metaData the metadata associated with the offer.
*/
public Offer( XMPPConnection conn, AgentSession agentSession, String userID,
String workgroupName, Date expiresDate,
String sessionID, Map metaData ) {
this.connection = conn;
this.session = agentSession;
this.userID = userID;
this.workgroupName = workgroupName;
this.expiresDate = expiresDate;
this.sessionID = sessionID;
this.metaData = metaData;
}
/**
* Accepts the offer.
*/
public void accept() {
Packet acceptPacket = new AcceptPacket( this.session.getWorkgroupName() );
connection.sendPacket( acceptPacket );
// TODO: listen for a reply.
}
/**
* Rejects the offer.
*/
public void reject() {
RejectPacket rejectPacket = new RejectPacket( this.session.getWorkgroupName() );
connection.sendPacket( rejectPacket );
// TODO: listen for a reply.
}
/**
* Returns the XMPP address of the user from which the offer originates
* (eg jsmith@example.com/WebClient). For example, if the user jsmith initiates
* a support request by joining the workgroup queue, then this user ID will be
* jsmith's address.
*
* @return the XMPP address of the user from which the offer originates.
*/
public String getUserID() {
return userID;
}
/**
* The fully qualified name of the workgroup (eg support@example.com).
*
* @return the name of the workgroup.
*/
public String getWorkgroupName() {
return this.workgroupName;
}
/**
* The date when the offer will expire. The agent must {@link #accept()}
* the offer before the expiration date or the offer will lapse and be
* routed to another agent. Alternatively, the agent can {@link #reject()}
* the offer at any time if they don't wish to accept it..
*
* @return the date at which this offer expires.
*/
public Date getExpiresDate() {
return this.expiresDate;
}
/**
* The session ID associated with the offer.
*
* @return the session id associated with the offer.
*/
public String getSessionID() {
return this.sessionID;
}
/**
* The meta-data associated with the offer.
*
* @return the offer meta-data.
*/
public Map getMetaData() {
return this.metaData;
}
/**
* Packet for rejecting offers.
*/
private class RejectPacket extends IQ {
RejectPacket( String workgroup ) {
this.setTo( workgroup );
this.setType( IQ.Type.SET );
}
public String getChildElementXML() {
return "";
}
}
/**
* Packet for accepting an offer.
*/
private class AcceptPacket extends IQ {
AcceptPacket( String workgroup ) {
this.setTo( workgroup );
this.setType( IQ.Type.SET );
}
public String getChildElementXML() {
return "";
}
}
}