/** * $RCSfile$ * $Revision$ * $Date$ * * Copyright (C) 1999-2003 Jive Software. All rights reserved. * * This software is the proprietary information of Jive Software. * Use is subject to license terms. */ package org.jivesoftware.smackx.workgroup.agent; import java.util.Date; import java.util.Map; import org.jivesoftware.smack.XMPPConnection; import org.jivesoftware.smack.packet.IQ; import org.jivesoftware.smack.packet.Packet; /** * A class embodying the semantic agent chat offer; specific instances allow the acceptance or * rejecting of the offer.
* * @author Matt Tucker * @author loki der quaeler * @author Derek DeMoro */ public class Offer { private XMPPConnection connection; private AgentSession session; private String sessionID; private String userID; private String workgroupName; private Date expiresDate; private Map metaData; /** * Creates a new offer. * * @param conn the XMPP connection with which the issuing session was created. * @param agentSession the agent session instance through which this offer was issued. * @param userID the XMPP address of the user from which the offer originates. * @param workgroupName the fully qualified name of the workgroup. * @param expiresDate the date at which this offer expires. * @param sessionID the session id associated with the offer. * @param metaData the metadata associated with the offer. */ public Offer( XMPPConnection conn, AgentSession agentSession, String userID, String workgroupName, Date expiresDate, String sessionID, Map metaData ) { this.connection = conn; this.session = agentSession; this.userID = userID; this.workgroupName = workgroupName; this.expiresDate = expiresDate; this.sessionID = sessionID; this.metaData = metaData; } /** * Accepts the offer. */ public void accept() { Packet acceptPacket = new AcceptPacket( this.session.getWorkgroupName() ); connection.sendPacket( acceptPacket ); // TODO: listen for a reply. } /** * Rejects the offer. */ public void reject() { RejectPacket rejectPacket = new RejectPacket( this.session.getWorkgroupName() ); connection.sendPacket( rejectPacket ); // TODO: listen for a reply. } /** * Returns the XMPP address of the user from which the offer originates * (eg jsmith@example.com/WebClient). For example, if the user jsmith initiates * a support request by joining the workgroup queue, then this user ID will be * jsmith's address. * * @return the XMPP address of the user from which the offer originates. */ public String getUserID() { return userID; } /** * The fully qualified name of the workgroup (eg support@example.com). * * @return the name of the workgroup. */ public String getWorkgroupName() { return this.workgroupName; } /** * The date when the offer will expire. The agent must {@link #accept()} * the offer before the expiration date or the offer will lapse and be * routed to another agent. Alternatively, the agent can {@link #reject()} * the offer at any time if they don't wish to accept it.. * * @return the date at which this offer expires. */ public Date getExpiresDate() { return this.expiresDate; } /** * The session ID associated with the offer. * * @return the session id associated with the offer. */ public String getSessionID() { return this.sessionID; } /** * The meta-data associated with the offer. * * @return the offer meta-data. */ public Map getMetaData() { return this.metaData; } /** * Packet for rejecting offers. */ private class RejectPacket extends IQ { RejectPacket( String workgroup ) { this.setTo( workgroup ); this.setType( IQ.Type.SET ); } public String getChildElementXML() { return ""; } } /** * Packet for accepting an offer. */ private class AcceptPacket extends IQ { AcceptPacket( String workgroup ) { this.setTo( workgroup ); this.setType( IQ.Type.SET ); } public String getChildElementXML() { return ""; } } }